It takes time to apologise. I get it. But …


It has taken full NINE days for the CEO of the SMRT to come out and take ownership of the flooding incident of the North South Line that happened on October 7th.

In addition to the leadership of the SMRT, we have the transport minister also apologise for the inconvenience caused and blames people down the line – the Bishan maintenance team was at fault.  In that article, it also says that “that the bonuses of the team at fault would be affected”. How about all of those from those individuals and above right up to the CEO also have a similar bonus freeze (by percentage not quantum)?

Anyone who has done NS would know that if someone in your platoon messes up, everyone is punished. This forces everyone to encourage and nudge all to do well. And since the CEO was a former general, he should be au fait with that shared misery model. Why not do so here?

The CEO says that it is bad culture of the organisation to blame. I can appreciate that. I hope this happened because of the downplaying of engineering as the core competency of the business by the previous management.

So, it would appear that it was complacency and failure to follow procedures that is at fault.

Yes, there has to be thorough investigations and probably that is the reason for the 9 day delay for the leadership to be heard (I am trying to give them the benefit of the doubt).

quote-in-paper

Why was it so difficult for the management to come out and speak shortly after the incident? And update it over the following days?

Let me raise something that would be good to have an answer to (I can’t verify it):Why are there statements being made that the individual who was “disciplined” had actually retired late last year/early this year. I really hope this is not true and is pure speculation, but would be good for the SMRT to put it to rest.

 

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